ICT Technical Support Specialist
3 weeks ago
Job Summary:
Estio Training Limited is seeking a skilled Technical Support Analyst to join our team. As an IT Support Analyst, you will provide technical assistance to clients via telephone and email, ensuring seamless support for our products and services.
Key Responsibilities:
- Provide technical support to clients via telephone and email.
- Create and maintain data collection templates.
- Test new software releases and customer databases prior to implementation.
- Understand client requirements and establish how they are using our software to improve usage.
Requirements:
- 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths).
- Interest in the IT industry.
- Desire to forge a career within the IT industry and seeking to progress internally.
Training and Development:
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintain system performance.
- Maintain regulatory, legal and professional standards.
About Estio Training Limited:
Estio Training Limited is a dynamic, forward-thinking, customer-focused organisation developing and delivering products and services to improve performance. We provide a complete range of consultancy, software and support services to help our customers capture, analyse and compare performance data, manage their supply chains and their health & safety activities.
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