Technical Infrastructure Specialist
3 weeks ago
Become part of a public sector organisation that offers a rewarding environment, where you can make a meaningful impact in the community, and enjoy opportunities for personal and professional growth. This role provides autonomy, a varied and interesting workload, brilliant benefits, and a healthy work-life balance in a collaborative and inclusive environment.
As a Technical Infrastructure Specialist, 70% of your time will be spent working on IT infrastructure projects such as SharePoint migration, Windows 11 migration, Office 365 apps, and Intune on-premise devices. The remaining 30% will involve analysis, dealing with business processes, using Power BI to create reports, and offering alternative solutions to problems based on data.
The ideal candidate will have:- Significant experience in IT infrastructure, with a strong background in Microsoft 365, on-premise server Windows Server, SQL Server, SCCM Server, and SharePoint.
- Exposure to data analytics and Power BI.
This is a brilliant opportunity for someone looking for a new challenge in a relaxed environment where they can make a difference to people's lives.
The role:- To provide day-to-day support, advice, and guidance to all users of the organisation, according to defined priorities and service level agreements.
- To achieve high levels of customer satisfaction.
- To diagnose hardware and software faults, liaising with external suppliers as necessary, implementing solutions to problems, and maintaining and creating all necessary documentation.
- To promote and maintain a high level of data security for all systems and networks, achieving compliance annually.
- To maintain an inventory of hardware, software, and configuration items, and carry out installations and configurations as directed.
- To maintain knowledge of current and emerging technologies through research and training, and evaluate where appropriate.
- To provide technical advice in liaison with external suppliers.
- To provide project management or project support for ICT related projects.
- Candidates must have a strong IT infrastructure background, with significant experience in Microsoft 365.
- Experience with on-premise server Windows Server, SQL Server, and SCCM Server.
- Exposure to data analytics and Power BI.
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