Technical Infrastructure Specialist

3 weeks ago


Tiverton, Devon, United Kingdom Rise Technical Recruitment Full time
IT Infrastructure Support Role

Become part of a public sector organisation that offers a rewarding environment, where you can make a meaningful impact in the community, and enjoy opportunities for personal and professional growth. This role provides autonomy, a varied and interesting workload, brilliant benefits, and a healthy work-life balance in a collaborative and inclusive environment.

As a Technical Infrastructure Specialist, 70% of your time will be spent working on IT infrastructure projects such as SharePoint migration, Windows 11 migration, Office 365 apps, and Intune on-premise devices. The remaining 30% will involve analysis, dealing with business processes, using Power BI to create reports, and offering alternative solutions to problems based on data.

The ideal candidate will have:
  1. Significant experience in IT infrastructure, with a strong background in Microsoft 365, on-premise server Windows Server, SQL Server, SCCM Server, and SharePoint.
  2. Exposure to data analytics and Power BI.

This is a brilliant opportunity for someone looking for a new challenge in a relaxed environment where they can make a difference to people's lives.

The role:
  1. To provide day-to-day support, advice, and guidance to all users of the organisation, according to defined priorities and service level agreements.
  2. To achieve high levels of customer satisfaction.
  3. To diagnose hardware and software faults, liaising with external suppliers as necessary, implementing solutions to problems, and maintaining and creating all necessary documentation.
  4. To promote and maintain a high level of data security for all systems and networks, achieving compliance annually.
  5. To maintain an inventory of hardware, software, and configuration items, and carry out installations and configurations as directed.
  6. To maintain knowledge of current and emerging technologies through research and training, and evaluate where appropriate.
  7. To provide technical advice in liaison with external suppliers.
  8. To provide project management or project support for ICT related projects.
The person:
  1. Candidates must have a strong IT infrastructure background, with significant experience in Microsoft 365.
  2. Experience with on-premise server Windows Server, SQL Server, and SCCM Server.
  3. Exposure to data analytics and Power BI.


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