ICT Technical Support Specialist

4 weeks ago


Tiverton, Devon, United Kingdom Estio Training Limited Full time
Exciting Opportunity for an IT Support Analyst

Estio Training Limited is seeking a highly motivated and detail-oriented IT Support Analyst to join our team at Measure2Improve, a software business based in Tiverton, Devon.

Key Responsibilities:
  • Provide exceptional support to clients via telephone and email, ensuring timely and effective resolution of issues.
  • Create and maintain data collection templates to streamline client interactions.
  • Conduct thorough system testing of new software releases and customer databases to ensure seamless implementation.
  • Develop a deep understanding of client requirements and optimize software usage to enhance customer satisfaction.
Requirements:
  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths).
  • Interest in the IT industry and a desire to forge a career within it.
  • Personal Qualities: long-term security and opportunities for progression.
Training and Development:

Estio apprenticeship training programmes are delivered virtually by our experienced training team, providing learners with coaching, guidance, and support throughout their work experience.

Successful completion of this apprenticeship leads to an accredited Level 3 Information Communications Technician qualification, equipping learners with the skills to efficiently operate and control ICT infrastructure, use infrastructure management tools, and maintain regulatory standards.



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