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Tenant Liaison Officer

2 months ago


Wales, United Kingdom Fawkes & Reece (North) Full time

Job Summary:

Fawkes & Reece (North) is seeking a skilled Tenant Liaison Officer to join our team. As a Tenant Liaison Officer, you will play a crucial role in developing positive relationships with residents to provide information and support during refurbishment, maintenance, and major works programmes.

Key Responsibilities:

  • Conduct pre-entry visits and company inductions to ensure a smooth transition for tenants.
  • Collect tenancy agreements and approval forms to facilitate the onboarding process.
  • Visit tenants in their homes to advise them on upcoming works and provide support as needed.
  • Act as the primary point of contact for tenants, addressing any concerns or queries they may have.
  • Establish and maintain relationships with neighborhood housing associations to ensure effective communication and collaboration.
  • Visit empty houses to advise potential tenants on completion dates and provide information on the refurbishment process.
  • Attend and chair tenant forum meetings to keep residents informed about upcoming works and address any concerns.
  • Monitor customer complaints and resolve any potential issues in a timely and professional manner.
  • Monitor customer satisfaction to ensure high standards of service delivery.

Requirements:

  • A strong and stable career in face-to-face customer service, preferably in the Housing or Construction sectors.
  • A full driving license is essential for this role.
  • A current CSCS Card is highly desirable.

About Fawkes & Reece (North):

Fawkes & Reece (North) is a reputable organization committed to delivering high-quality services to our clients. We value our employees and strive to create a positive and supportive work environment.