Commercial Operations Coordinator

2 weeks ago


London, Greater London, United Kingdom undisclosed Full time

About Waterworks

At Waterworks, we're dedicated to delivering exceptional customer experiences in the world of luxury bath and kitchen design. Our team of experts works collaboratively to bring our clients' visions to life, with a focus on quality, precision, and attention to detail.

The Role

We're seeking a highly skilled and organized Commercial Operations Coordinator to join our team. In this critical role, you will be responsible for managing the full lifecycle of commercial and hospitality projects, ensuring seamless execution from pre-order to delivery. Your primary focus will be on delivering exceptional customer-centric service, managing orders, and providing timely communication to internal and external stakeholders.

Key Responsibilities

  1. Deliver exceptional customer service and order management to internal and external clients
  2. Manage orders from pre-order to delivery, ensuring timely and accurate execution
  3. Collaborate with cross-functional teams to resolve client issues and meet expectations
  4. Partner with sales teams, client services, and technical support to ensure seamless project execution
  5. Proactively manage all new and existing open orders, ensuring accurate delivery and client satisfaction
  6. Coordinate with freight companies and local distribution to track delivery and adjust accordingly
  7. Complete order notes to maintain consistent communication of order status
  8. Maintain requested delivery dates to meet client expectations and company guidelines
  9. Submit requests for returns, credit memos, transfers, or refunds, adhering to company policy
  10. Collect deposits or balance payments on orders, arranging balance due payment before shipment
  11. Collect signed terms and conditions
  12. Respond to client inquiries in a timely and professional manner

Requirements

  • 3+ years of administrative or project management experience
  • Strong organizational skills and ability to manage multiple tasks and priorities
  • Excellent communication skills, verbal and written
  • Tech savvy with proficiency in Microsoft Office
  • Driven to exceed goals and client expectations
  • Art/Interior design or luxury retail/service experience preferred

Waterworks is committed to promoting pay equity and equal opportunities for all applicants.

Waterworks may require physical requirements within its showroom locations, including the ability to maneuver around the showroom floor, stock room, and office.



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