Commercial Sales Operations Coordinator
2 weeks ago
Disney Tickets is a direct-to-consumer live entertainment ticket sales business in the UK, managing bookings for over one million guests across various self-produced and licensed musicals, ice shows, concerts, and events.
Key Responsibilities:- Manage group ticket reservations, apply promotional rates, and fulfill ticket printing/postage needs within a 24-hour response window via email and phone.
- Coordinate and indirectly supervise the daily operations and training of the outsourced Group Ticket Sales team, ensuring industry-leading sales and service experiences for guests and clients.
- Collaborate with the Manager to manage B2B group data, input manual sales figures, and track client performance.
- Design, build, and deploy B2B emails using Salesforce Pardot, coordinating with marketing for necessary assets and approvals.
- Advise on contact volumes, upcoming needs, and market trends to grow sales and establish forecasts.
- Collaborate with accounts to ensure order balancing, payment-invoice matching, and Guest credit reconciliations.
- Coordinate website administration, including updates to calendar forms, help page articles, copy, and dates.
- Work with the Operations and Guest Experience Supervisor to prepare and set up new shows and events for ticket and merchandise sales on our e-commerce platform.
- Collect and share production information for Guest-facing digital spaces and provide feedback to improve Sales and guest Experience.
- Meet with key stakeholders to discuss Access for Disney Tickets and production sales.
Requirements:
- Admission ticket sales/e-commerce systems or similar, Nliven and/or Lineup experience preferred.
- Project management and guest CRM software tools, as well as Salesforce/Pardot experience, are advantages.
- Marketing experience – working with assets, images, copy, e-shots, and digital marketing.
- Travel trade industry/sales/account management experience is a plus.
- MS Outlook, especially Excel.
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Commercial Sales Operations Coordinator
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London, Greater London, United Kingdom Ukinbound Full timeJob Title: Commercial Sales Operations Co-ordinatorDisney Tickets is a leading direct-to-consumer live entertainment ticket sales business in the UK, managing bookings for over one million guests across various self-produced and licensed musicals, ice shows, concerts, and events.Key Responsibilities:Group Ticket Sales Management: Oversee the daily operations...
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Commercial Sales Operations Coordinator
1 month ago
London, Greater London, United Kingdom Ukinbound Full timeJob Title: Commercial Sales Operations Co-ordinatorDisney Tickets is a leading direct-to-consumer live entertainment ticket sales business in the UK, managing bookings for over one million guests across various self-produced and licensed musicals, ice shows, concerts, and events.Key Responsibilities:Group Ticket Sales Management: Oversee the daily operations...
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London, Greater London, United Kingdom Ukinbound Full timeJob Title: Commercial Sales Operations Co-ordinatorDisney Tickets is a leading direct-to-consumer live entertainment ticket sales business in the UK, managing bookings for over one million guests across various self-produced and licensed musicals, ice shows, concerts, and events.Job Summary:This role oversees the daily operations of the Group ticket sales...
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London, Greater London, United Kingdom Ukinbound Full timeJob Title: Commercial Sales Operations Co-ordinatorDisney Tickets is a leading direct-to-consumer live entertainment ticket sales business in the UK, managing bookings for over one million guests across various self-produced and licensed musicals, ice shows, concerts, and events.Job Summary:This role oversees the daily operations of the Group ticket sales...
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London, Greater London, United Kingdom Ukinbound Full timeJob Title: Commercial Sales Operations Co-ordinatorDisney Tickets is a leading direct-to-consumer live entertainment ticket sales business in the UK, managing bookings for over one million guests across various self-produced and licensed musicals, ice shows, concerts, and events.Job Summary:This role oversees the daily operations of the Group ticket sales...
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