Commercial Operations Director

1 month ago

London, Greater London, United Kingdom THE PHOTOGRAPHERS GALLERY Full time
Job Title: Head of Commercial and Operations

As the Head of Commercial and Operations at THE PHOTOGRAPHERS GALLERY, you will play a crucial role in driving the organization's commercial success and operational efficiency.

Key Responsibilities:
  • Develop and implement strategic plans to increase profits and track progress through key performance indicators (KPIs).
  • Integrate the Gallery's commercial enterprise businesses with Visitor Relations and Events, ensuring seamless coordination and efficient operations.
  • Support Senior Managers in developing annual business plans, identifying new areas of business, and prioritizing income generation and cost efficiency.
  • Explore new business and market opportunities through events, private hires, art fairs, and merchandising, aligned with the Gallery's strategic vision and business plan.
  • Analyze visitor and customer data to identify satisfaction levels and improvement areas, enhancing services to align with visitor/customer needs and boost revenue and satisfaction.
  • Develop and implement a business intelligence reporting framework to augment income streams and analyze trends among visitors and customers.
  • Enhance the visitor experience by facilitating easy purchases and cross-promotions across ticket sales, memberships, events, café, and bookshop.
  • Manage tender processes and maintain communication with external contractors, ensuring environmental and ethical employment practices are adhered to wherever possible.
  • Ensure IT systems are operational for both front-of-house and office functions, coordinating with external IT support as necessary.
  • Collaborate closely with the Director and Executive Management Team to deliver the Gallery's strategic vision and business plan.
  • Manage the Commercial and Operations budget, reporting regularly to the Director and Head of Finance, and providing quarterly reporting and forecasts.
  • Continuously identify, report, and mitigate financial risks in collaboration with the Director, Head of Finance, and the Finance & General Purposes Committee.
  • Oversee HR processes, coordinating with external HR consultants as necessary, and lead on recruitment, inductions, and appraisals for the Commercial and Operations teams.
  • Effectively manage five direct reports, ensuring team KPIs and organizational objectives are met, and ensuring all departments take ownership of managing their budgets/financial activities in accordance with audit protocols.

This is an exciting opportunity to join a dynamic team and contribute to the success of THE PHOTOGRAPHERS GALLERY.

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