Bank Hotel Services Assistant

3 weeks ago

Midlothian, United Kingdom Spire Healthcare Full time

Job Title: Bank Hotel Services Assistant

About the Role:

We are seeking a Bank Hotel Services Assistant to join our team at Spire Shawfair Park Hospital in Edinburgh. As a Bank Hotel Services Assistant, you will be responsible for providing exceptional customer service to our patients and their families.

Key Responsibilities:

  • Work closely with clinical staff to understand the special needs of the hospital on a day-to-day basis
  • Maintain the day-to-day equipment provided, checking for faults and supply shortages and reporting them to the line manager
  • Comply with all Health and Safety at Work regulations, including COSHH
  • Work with guidance on moving and handling, as identified in corporate and local policy and discussed at Mandatory training sessions
  • Ensure meals and beverages are delivered to patients' rooms using your previous waitressing/waiting experience
  • Respond to any ad-hoc requests from patients to ensure their comfortable stay
  • Assist the catering and housekeeping teams with day-to-day duties

Requirements:

  • A customer service-focused approach
  • Excellent communication and interpersonal skills
  • Previous experience in hospitality
  • Able to work as part of a team
  • Willing and able to complete mandatory training for COSSH, Manual Handling, Infection Control and Health & Safety in-house

Working Hours and Contract Type:

0-37.5 hours per week, Bank contract

Benefits:

  • Competitive rates for Bank colleagues
  • Free onsite car park
  • Access to Spire Healthcare pension
  • Free uniform
  • Free DBS
  • Full induction, including mandatory training updates
  • Opportunities for further training and progression into permanent posts
  • Knowledge, support and guidance through your recruitment journey from Spire's specialist resourcing team

About Spire Healthcare:

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people.

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