Renewals Sales Manager
6 days ago
Job Title: Renewals Sales Executive
Job Summary:
We are seeking a highly motivated and experienced Renewals Sales Executive to join our Client Success team in Manchester. As a Renewals Sales Executive, you will be responsible for providing a professional and effective service to our business clients throughout the contract renewal stage.
Key Responsibilities:
- Proactively manage a campaign of commercial clients and renewal results within defined accounts.
- Act as a trusted advisor throughout the entire contract renewal lifecycle.
- Gather essential information and documentation from small to medium-sized business clients to enable Altus Group to maximize their clients' savings opportunities.
- Clearly communicate processes and timescales to clients, ensuring transparency and understanding.
- Build rapport with clients to identify opportunities to renew our current client contracts and cross-sell other Altus Group services, where appropriate.
- Keep client records up to date and accurate, reflecting any changes correctly.
- Seek renewal and referral opportunities for other Altus Group services to ensure all client savings avenues are explored.
Requirements:
- Positive attitude and ability to engage in conversation and earn trust.
- Customer-focused with at least 12 months of telephone-based customer service experience.
- Experience in a telephone-based renewals or retentions role, with experience of cross-selling and up-selling.
- Goal-oriented and motivated by delivering outstanding service and achieving targets.
- Excellent communicator with an exceptional telephone manner and ability to compose professional emails and reports.
- Tech-savvy with comfort using MS Office and ability to quickly learn new tools.
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