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Contract Renewal Coordinator

1 month ago

Manchester, United Kingdom BCN Group Full time
Job Title:

Contract Renewal Coordinator

About the Role:

We are seeking an experienced Contract Renewal Coordinator to join our team at BCN Group. As a Contract Renewal Coordinator, you will be responsible for the timely and accurate renewal of all customer contracts.

Key Responsibilities:
  • Work closely with our sales team to ensure all 3rd-party services are renewed efficiently and manage business risk.
  • Liaise with 3rd-party suppliers to obtain quotes, check quantities and pricing for upcoming renewals.
  • Build a relationship with customers, be a point of contact for all renewal quotes and queries.
  • Generate quotes and send for e-signature via our bespoke IT system.
  • Host weekly renewals meetings with the sales team and leaders to follow up on progress and updates.
  • Ensure adherence to BCN's terms and conditions.
  • Protect the revenue of the business while ensuring a positive customer experience.
  • Host 1-2-1 catch-up calls with account managers to gain insight on upcoming renewals and customer requirements.
  • Weekly and monthly reporting on the status of renewals with stakeholders.
Requirements:
  • Minimum 2 years' experience in an administrative role.
  • Experience within the IT industry is a bonus, but not required.
  • Experience within a sales support would be of benefit but is not required for the role.
  • Good skills with the Microsoft package; Excel, Word, Outlook, SharePoint, and Teams.
  • Excellent written English and communication skills.
  • Confidence and the ability to communicate clearly and effectively.
BENEFITS:
  • The opportunity to shape your own future with industry-leading training and development.
  • Competitive salary and the ability to progress.
  • Enhanced holiday allowance increasing with length of service.
  • Hybrid working policy – your wellbeing matters to us.
  • Company pension scheme.
  • 6-months of full pay during maternity leave – subject to length of service.
  • 2 paid leave days per year to volunteer and support your local community.