Cloud Hosting Specialist

4 weeks ago


London, Greater London, United Kingdom Idox plc Full time
Job Title: Cloud Application and Database Specialist

We are seeking a skilled Cloud Application and Database Specialist to join our dynamic Idox Cloud Hosting team within the Local Government Software Division.

Key Responsibilities:
  • Collaborate with project management and delivery teams to streamline the onboarding of new customers efficiently.
  • Lead incident management and escalations, ensuring the delivery of timely, high-quality updates to customers.
  • Provide proficient database administration and adeptly troubleshoot database-related issues.
  • Work closely with the service desk team to provide robust support for Idox applications on hosted platforms.
  • Stay abreast of emerging technologies through continuous professional development.
  • Adhere to Idox policies and protocols.
Requirements:
  • Possess a proficient working knowledge of back-office and web-based systems, preferably gained from experience in local government settings.
  • Show a genuine passion for technology and a strong eagerness to acquire new IT skills and terminology.
  • Exhibit experience with relational databases like Microsoft SQL Server and Oracle.
  • Possess an understanding of data centres, virtualized environments, and their administration, particularly through VMWare.
  • Experience with helpdesk tools within an ITIL environment.
  • Basic networking knowledge to troubleshoot connectivity issues and collaborate effectively with network teams.
What We Offer:
  • A dynamic and tight-knit team environment.
  • Opportunities for continuous learning and professional development.
  • A chance to work with cutting-edge technologies and contribute to the growth of Idox plc.


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