Cloud Hosting Specialist

4 weeks ago

London, Greater London, United Kingdom Idox plc Full time

About the Role

We are seeking a skilled Cloud Hosting Specialist to join our dynamic Idox Cloud Hosting team within the Local Government Software Division. As a key member of our team, you will be responsible for delivering high-quality hosting solutions, ensuring service continuity, and upholding customer satisfaction.

Key Responsibilities:

  • Cloud Application Expertise: Provide expert guidance, troubleshooting, and advocate best practices for deploying applications in a cloud-hosted environment.
  • Customer Onboarding Collaboration: Collaborate with project management and delivery teams to streamline the onboarding of new customers efficiently.
  • Build Standard Compliance: Uphold and rigorously maintain system build standards within the environment.
  • Incident Resolution Leadership: Lead incident management and escalations, ensuring the delivery of timely, high-quality updates to customers.
  • Database Administration: Provide proficient database administration and adeptly troubleshoot database-related issues.
  • Service Desk Collaboration: Work closely with the service desk team to provide robust support for Idox applications on hosted platforms.
  • Continuous Learning: Stay abreast of emerging technologies through continuous professional development.
  • Innovative Solutions Creation: Develop and implement innovative solutions to enhance the efficiency and proficiency of service provisioning
  • Information Security: Adherence to Idox policies and protocols.

Requirements:

  • Discipline and Organisation: Exhibit strong discipline, organisational skills, and self-motivation to effectively manage tasks and responsibilities.
  • System Proficiency: Possess a proficient working knowledge of back-office and web-based systems, preferably gained from experience in local government settings.
  • Tech Enthusiasm: Show a genuine passion for technology and a strong eagerness to acquire new IT skills and terminology.
  • Customer-Centricity: Demonstrate outstanding customer service and communication skills, ensuring a positive client experience.
  • Scripting Expertise: Showcase a proven track record in creating scripts using languages such as SQL, PowerShell, Python, and VBS.
  • Web Technology Mastery: Have expertise in web technologies including Apache and IIS.
  • Database Proficiency: Exhibit experience with relational databases like Microsoft SQL Server and Oracle.
  • Infrastructure Knowledge: Possess an understanding of data centres, virtualized environments, and their administration, particularly through VMWare.
  • Troubleshooting Process: Showcase strong troubleshooting skills, with the ability to diagnose and resolve complex issues effectively.

Desirable Skills:

  • IT Service Management: Experience with helpdesk tools within an ITIL environment
  • Networking Skills: Basic networking knowledge to troubleshoot connectivity issues and collaborate effectively with network teams
  • Security Awareness: Knowledge of cybersecurity best practices and an understanding of security measures in cloud-hosted and on-premises environments
  • Monitoring and Analytics: Experience with monitoring tools (e.g., PRTG) to proactively identify and address issues
  • Project Management: Basic project management skills to coordinate tasks, timelines, and resources effectively, especially when working on customer onboarding projects
  • Soft Skills: Strong interpersonal skills, teamwork, adaptability, and the ability to work well under pressure, particularly in a fast-paced environment with changing priorities.

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