Business Support Specialist

2 weeks ago

Dunstable, Central Bedfordshire, United Kingdom Whitbread Full time
About the Role

This is a unique opportunity to join our team as a Business Support Exec, where no two days will be the same. You'll be working with high-worth customers, providing a bespoke service and handling a variety of queries, from hotel bookings to issues with our Business Booker system.

Key Responsibilities
  • Support all customer requirements of new and existing Business-2-Business accounts, developing relationships with key stakeholders across those organisations.
  • Support customers with Business Account queries, including new card queries, report access, and system adoption.
  • Understand the key selling points of our Business Products, including Business Booker and Business Account, and provide support where necessary.
  • Regularly contact self-serve customers to understand their changing business requirements and provide further support.
  • Work within tight deadlines, manage multiple tasks, and resolve queries in a timely manner.
What We Need
  • Ability to grow and develop strong working relationships with business customers.
  • Experience using Business Booker, Business Account MI portal, Microsoft Dynamics 365, and other relevant tools.
  • Ability to build genuine rapport and trust to win support at all levels of an organisation externally and internally.
  • Strong understanding and ability to explain the values and benefits of our Business Products.
  • Excellent ability to build internal relationships across Premier Inn teams and engage multi-functional resources around key tasks.
About Us

We're a global company with ambitious goals to expand and reach new locations. We're committed to being an inclusive organisation that values diversity and welcomes applications from all backgrounds. Join us in making big change happen across the globe.

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