Administrative Coordinator

6 days ago

London, Greater London, United Kingdom Bank of China Full time

Job Summary

The Bank of China is seeking a highly skilled and experienced Coordinator Receptionist to join our General Administration department. As a key member of our team, you will be responsible for providing exceptional customer service to all employees, external clients, and attending delegates.

Key Responsibilities

  • Provide a high level of customer service to all employees, external clients, and attending delegates, ensuring a warm welcome and positive impression of the Bank.
  • Act as the first point of contact for all visitors and deal with all queries in a courteous and professional manner.
  • Assist with meeting room booking and conference facilities, ensuring seamless coordination and execution.
  • Liaise with all staff and catering companies, supervise and manage food and beverages in the canteen, as well as VIP functions.
  • Support in-house functions and events, ensuring smooth execution and high-quality service.
  • Verify invoices with contractors, ensuring accuracy and compliance.
  • Maintain excellent communication with other teams within the department and support other departments when required.
  • Assist project managers with project implementation, providing administrative support and coordination.
  • Ensure records and documents are complete where required, maintaining accurate and up-to-date records.
  • Prepare external and internal correspondence, such as memos, letters, reports, agendas, meeting materials, and minutes, as required.
  • Translate documents between English and Chinese when required, utilizing language skills to facilitate communication.
  • Support with ad-hoc duties when required, demonstrating flexibility and adaptability.

Requirements

  • Degree educated in Business, Finance, Accounting, or other equivalent fields.
  • Experience as a Receptionist or Switchboard Operator in Front of House services, with a proven track record of providing exceptional customer service.
  • Experience of logistics and general administration in a Corporate environment, with a strong understanding of compliance regulatory requirements in Banking/Financial Services.
  • Excellent customer service skills, with the ability to form good relationships with different types of stakeholders.
  • Problem-solving skills, with the ability to think critically and resolve issues efficiently.
  • Excellent administrative skills, with proficiency in Microsoft Office (Word, Excel, PowerPoint).
  • Ability to work in a fast-paced environment, with a strong attention to detail and ability to prioritize tasks effectively.
  • Team player, with a strong commitment to collaboration and teamwork.

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