Reception Operations Manager

3 weeks ago


London, Greater London, United Kingdom Holmes Hotel London Full time
Job Description

The Reception Manager role involves leading the front desk team to provide exceptional guest services and maintain high standards of service quality. This includes liaising with the team to ensure guest satisfaction, financial goals, and responsible business targets are met.


Responsibilities
  • Lead by example, taking opportunities to motivate, train, and inspire the front office team members.
  • Provide clear communication of operational and strategic information, ongoing customer feedback, and ensure team members are trained and developed.

Requirements

To be successful in this role, you will need:

  • Excellent detailed knowledge of Front Office operations.
  • Ability to empower team members by providing an inspiring service culture through briefings, team meetings, and coaching.

What We Offer

We offer a competitive salary of £33,000 per annum, plus:

  • Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends).
  • F&B discounts at our restaurants and bars (for your whole party).
  • Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service.
  • Two free meals per day.
  • Access to 40% of your pay before payday through Wagestream.
  • Ride to Work scheme & free cycling lessons.
  • Vitality at work scheme with great gym discounts & more.
  • Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
  • Free dry cleaning for work uniform.
  • Annual Staff parties and events.
  • Company pension plan & award-winning training.

Art'otel Culture

We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life.


  • Front Desk Manager

    6 days ago


    London, Greater London, United Kingdom Reception Full time

    At Meliá White House Hotel, we're seeking an experienced Front Desk Manager to join our Reception team. This is a fantastic opportunity for a skilled professional to lead the daily management of our front-of-house operations, ensuring exceptional guest service and seamless communication with various departments.The successful candidate will have prior...


  • London, Greater London, United Kingdom Gensler Full time

    We are looking for a highly skilled Reception and Operations Manager to join our team at Gensler. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a keen eye for detail.In this role, you will be responsible for ensuring that our reception area is welcoming and professional, and that all...


  • London, Greater London, United Kingdom NHS Full time

    The Reception Operations Manager plays a vital role in ensuring the smooth operation of our front-line patient services. Reporting to the Practice Manager, this position is responsible for overseeing the reception team and its various functions, ensuring staff achieve their primary responsibilities efficiently and effectively.Key ResponsibilitiesManage and...


  • London, Greater London, United Kingdom Pulse Ltd Full time

    About the Role:We are looking for a Reception and Operations Manager to join our team at Pulse Ltd. The successful candidate will be responsible for managing the day-to-day operations of our reception area, including ensuring that all reception materials are up to date and accurately reflect our brand values.They will also be responsible for providing...


  • London, Greater London, United Kingdom D&D London Restaurants Full time

    About the Role: We are seeking a highly skilled Reception Operations Manager to join our team at D&D London Restaurants. In this pivotal role, you will support the Reception Manager in ensuring the smooth running of our Restaurant, focusing on managing calls, enquiries, and reservations with grace and efficiency.Main Responsibilities:To run lunch/dinner...


  • London, Greater London, United Kingdom The Carlton Tower - Reception Full time

    About The JobThis is an exciting opportunity for a highly motivated and experienced Guest Relations Team Leader to join our dynamic team at The Carlton Tower. As a key member of the reception team, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and enjoyable. Your leadership skills and attention to...


  • London, Greater London, United Kingdom Melia Hotels International S.A.(Meliá) Full time

    Grow Your Career with Meliá Hotels International S.A.We offer a competitive salary of £29,580 plus service charge, making this an attractive opportunity for professionals looking to advance their careers in the hospitality industry.As a Front Desk Shift Leader, you will be part of a dynamic team that strives for excellence in every aspect of guest...


  • London, Greater London, United Kingdom Imperial London Hotels Limited Full time

    Job Title: Reception Operations ManagerAbout Us: As a family-owned business, we pride ourselves on delivering exceptional guest experiences and building strong relationships with our customers.Salary Range: £42,000 - £52,000 per annumJob Description:This is an exciting opportunity to join our team as a Reception Operations Manager at the Royal National...


  • London, Greater London, United Kingdom AWD online Full time

    A Reception Operations Coordinator at AWD online is responsible for delivering exceptional customer service and ensuring smooth hotel operations.Manage incoming reservation inquiries and work collaboratively with team members as needed.Carry out administrative tasks such as updating room statuses and submitting daily reports to Head Office.Assist guests upon...


  • London, Greater London, United Kingdom Iron Mountain Full time

    Job Role: Reception and Operations OfficerWe are seeking an experienced and organised Reception and Operations Officer to join our team at Crozier. The successful candidate will be responsible for managing front desk activities, maintaining office supplies, and providing administrative support to various teams. This is a great opportunity to work with a...


  • London, Greater London, United Kingdom White Cube Full time

    Job Title: Reception Management ProfessionalWe are seeking a skilled Reception Management Professional to join our team at White Cube. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring the smooth day-to-day operation of our reception area.Key Responsibilities:Reception Management:...


  • London, Greater London, United Kingdom Clermont Hotel Group Full time

    About the JobWe are looking for a highly motivated and experienced Reception Operations Coordinator to join our team at The Royal Horseguards. As a key member of our front-of-house team, you will be responsible for coordinating the smooth operation of our reception area, ensuring that every guest has a seamless and enjoyable experience.Key...


  • London, Greater London, United Kingdom Crowne Plaza Kings Cross Full time

    About UsCrowne Plaza London Kings Cross, a deluxe 4-star hotel located in the heart of the city, is seeking an experienced Receptionist Supervisor to lead our front desk team. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional guest service.Job SummaryWe are looking for a skilled professional to oversee the...


  • London, Greater London, United Kingdom Business Manager Full time

    Business Operations Role OverviewWe are seeking a highly skilled Business Manager to drive business growth and improve operational efficiency.Main ResponsibilitiesProject Leadership: Lead and coordinate project teams to deliver projects on time, within budget, and to the required quality standards.Process Development: Develop and maintain business processes...


  • London, Greater London, United Kingdom AccorHotel Full time

    We are seeking a Night Reception Manager to oversee the smooth operation of our front desk during evening hours. In this role, you will be responsible for ensuring the accuracy of data in all systems, providing necessary reports, and completing night reception tasks correctly.You'll maintain observation over guests and their property to minimize security...


  • London, Greater London, United Kingdom The Law Support Group Full time

    About the CompanyThe Law Support Group is a leading provider of legal services in London, with a strong presence in Chancery Lane.We are seeking an experienced Reception Management Lead to join our team, covering maternity leave. This role will be responsible for ensuring the firm's reception provides exceptional service to clients and staff alike.Salary:...


  • London, Greater London, United Kingdom Ryder Reid Legal Full time

    Role SummaryRyder Reid Legal seeks a highly skilled Reception and Operations Specialist to join its team at London Liverpool St. As a front-desk professional, you will be responsible for managing meeting rooms, coordinating technical support, and providing exceptional service to clients.Main ResponsibilitiesManage meeting room bookings and visitor...


  • London, Greater London, United Kingdom Select Appointments Full time

    Hiring OpportunityWe are seeking a skilled Reception Manager to join our team at Select Appointments. This is an exciting opportunity for an experienced hotel professional to take on new challenges and contribute to the success of our prestigious hotel. As a key member of our team, you will be responsible for ensuring seamless front office operations,...


  • London, Greater London, United Kingdom KMK Recruitment Full time

    About the Role: KMK Recruitment is currently working with a forward-thinking company in the West End that requires a skilled Reception and Catering Manager to oversee their Client Suite Floor. As a key member of the team, you will be responsible for ensuring the smooth operation of the office, including greeting visitors, coordinating meeting room bookings,...


  • London, Greater London, United Kingdom Tiger Recruitment Full time

    Job Summary: Corporate Reception Manager - Central LondonWe are seeking a seasoned Corporate Reception Manager to join our team in central London. As a key member of our front of house team, you will provide exceptional support to our guests and colleagues, ensuring a seamless experience.Key Responsibilities:* Greet visitors warmly and professionally,...