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Customer Communications Specialist

2 months ago

London, Greater London, United Kingdom Leap29 Full time

Role Summary

We are seeking a highly skilled Customer Communications Specialist to join our team at Leap29. The successful candidate will be responsible for developing and executing communications strategies and plans that drive business growth and engagement.

Main Responsibilities

  • Develop and implement communications strategies that align with programme objectives and enhance stakeholder engagement.
  • Collaborate with cross-functional teams to design and deliver innovative communication materials and campaigns.
  • Plan and execute communication and engagement campaigns and events to generate awareness and build momentum.
  • Lead the creation and production of materials, such as newsletters, presentations, videos, and infographics, to convey complex ideas in an accessible and engaging manner.
  • Monitor the effectiveness of communication efforts and provide insights to drive continuous improvement.

Requirements

  • Significant communications experience and communication skills to convey messages clearly and effectively.
  • Strategic thinking to align communication strategies with programme objectives.
  • Ability to develop innovative and engaging communication materials and campaigns.
  • Proficiency in planning, executing, and evaluating campaigns.
  • Ability to tailor communication approaches to diverse audiences recognising cultural sensitivity.
  • Comfortable with using various communication tools and platforms.