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Technical Support Specialist

2 months ago

Prescot, Knowsley, United Kingdom Certes Full time
Job Description

Technical Support/Telephony Engineer

We are seeking a highly skilled Technical Support/Telephony Engineer to join our team at Certes. As a key member of our IT department, you will be responsible for providing first and second-line support to our users, resolving technical issues, and ensuring the smooth operation of our network, telephony, and business applications.

Key Responsibilities:

  • Provide technical support to users via phone, email, or in-person
  • Resolve technical issues related to network, telephony, hardware, or business applications
  • Work with other team members and external third parties to resolve complex issues
  • Support Microsoft Office 365 and Microsoft Service products, Remote Desktop Services, PCs, printers, laptops, mobile devices, and computer and network equipment
  • Manage and maintain the corporate telephony solution across the business
  • Design, implement, configure, and upgrade Collaboration Solutions (Video, VoIP, and data networks)
  • Assist in the daily maintenance of video/audio, voice, and data network infrastructure
  • Provide technical guidance and support to other team members
  • Act as a subject matter expert in Collaboration and provide trusted advice to the customer base

Requirements:

  • Previous experience in IT service delivery and providing 2nd/3rd-line technical support
  • Good knowledge and understanding of system administration and user support for Microsoft Exchange, Routing and switching, Telephony and IP technology, Wireless networking, Office 365 services and applications, Microsoft Windows Server 2016/2022, Active Directory and Azure AD, Microsoft SQL Server, IT Service Desk systems, Call Manager Solutions, IVR Scripting language, Linux operating system, Vulnerability and Remediation
  • Knowledge of firewall control, configuration, and virtual private networks
  • Previous experience in using Service Desk applications
  • Excellent troubleshooting and problem-solving skills
  • Ability to complete tasks within set timescales according to service standards and priorities

Desirable:

  • Good knowledge and understanding of system administration and user support for Storage area networks, including iSCSI, Virtual server infrastructures, Printing, Mobile devices, IT Disaster Recovery techniques, Information security and intrusion prevention, ITIL

Working Arrangements:

This role is hybrid working, requiring you to be on-site 2-3 days per week in Prescott, Merseyside. You will also need to possess a driving license as you may be required to travel to other locations on occasion.