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Helpdesk Coordinator

2 months ago

Glasgow, Glasgow City, United Kingdom OCS Full time

Job Reference: TS/AK/19-07/1230/2

Job Title: OOH Helpdesk Coordinator

Location: Office Based

Location: Glasgow

Salary: Competitive

Hours per week: Saturday, Sunday - 07:00 - 19: hours per week

Business Overview

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.

Role Overview

We are currently recruiting for an OOH Helpdesk Coordinator to join our passionate and driven team based in Glasgow.

Key Responsibilities:

  • To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
  • Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
  • Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
  • Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
  • Coordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
  • Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.

About You:

  • Applicants must have the right to work in the UK
  • To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
  • Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
  • Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
  • Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
  • Coordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
  • Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.
  • Applicant will be required to complete vetting across multiple contracts.
  • Maternity cover

Benefits

  • 25 days holiday + bank holidays
  • Free fruit in our offices
  • Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
  • Wide range of retail discounts
  • Regular social and charity events held in our offices
  • Get involved in charity events in the local community

Wellbeing

  • Discounted gym membership
  • Eye test £25 voucher and up to £100 towards glasses
  • Join our Cycle to Work scheme via salary sacrifice
  • Access to internal Mental Health First Aiders

How to apply

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

https://b/form/f3343c912a8643b69cfdc89dc2bbba8f