Customer Service Specialist

2 months ago


Blackpool, Blackpool, United Kingdom Pandora Full time

About the Role

Pandora is seeking a highly motivated and results-driven Sales Assistant to join our team. As a Sales Assistant, you will be the face of our brand, responsible for delivering an exceptional customer experience and driving sales growth.

Key Responsibilities

  • Provide exceptional customer service, answering queries and adapting your approach to meet individual customer needs
  • Learn and confidently share Pandora product knowledge to maximize sales and provide an unforgettable customer experience
  • Encourage customer loyalty by discussing upcoming collection launches and obtaining customer data
  • Assist with product deliveries, unloading and storing in the correct spaces in store
  • Merchandise the store and maintain high shop floor standards, taking pride in your environment
  • Operate the till system, handling financial transactions including returns and exchanges

Requirements

  • Passionate and motivated team player with a natural ability to build rapport with customers
  • Ability to work well under pressure in a fast-paced, sales-driven atmosphere
  • Excellent communication and interpersonal skills

What We Offer

  • A highly competitive hourly rate of pay
  • Eligibility for the sales assistant bonus scheme
  • A generous annual jewellery uniform allowance
  • Generous employee discount
  • Access to our employee 'wear box', where you can self-select jewellery to wear each time you're working
  • Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts


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