Service Advisor, Customer Experience Specialist
2 weeks ago
As a Service Advisor at Arnold Clark, you will be responsible for delivering exceptional customer experiences throughout the service and repair process. This customer-facing role requires a warm and articulate communicator who can exceed customer expectations and create positive outcomes.
Key Responsibilities
- Handle customer requirements for service and vehicle repairs in an efficient and professional manner.
- Liaise with the workshop and bodyshop to progress work through the system.
- Control all computer-based jobs, purchasing and invoice processes to protect customer and company financial interests.
- Provide clear and accurate solutions to customers for any faults or repairs found on their vehicle.
- Treat dissatisfied customers with empathy and understanding, reassuring them that issues can be resolved.
- Maintain accurate and up-to-date customer records, including vehicle details and service histories.
- Maintain knowledge of aftersales products and services, upselling where appropriate.
Essential Skills
- A passion for delivering great customer service and resolving issues efficiently and effectively.
- Computer literacy and knowledge of IT systems and applications.
- The ability to multitask and be highly adaptable in a busy environment.
- Strong communication and influencing skills to explain complex information accurately and concisely.
- Strong organisational skills to schedule work effectively, balancing customer and workshop needs.
- Ability to prioritise workload.
- Ability and willingness to work with defined processes and guidelines.
- Good core administration skills to accurately capture customer details to required standards.
- A full UK driving licence.
Nice to Have
- Experience of upselling products or services is desirable.
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