Service Advisor, Customer Experience Specialist

2 weeks ago


Blackpool, Blackpool, United Kingdom Arnold Clark Full time
About the Role
As a Service Advisor at Arnold Clark, you will be responsible for delivering exceptional customer experiences throughout the service and repair process. This customer-facing role requires a warm and articulate communicator who can exceed customer expectations and create positive outcomes.

Key Responsibilities

  • Handle customer requirements for service and vehicle repairs in an efficient and professional manner.
  • Liaise with the workshop and bodyshop to progress work through the system.
  • Control all computer-based jobs, purchasing and invoice processes to protect customer and company financial interests.
  • Provide clear and accurate solutions to customers for any faults or repairs found on their vehicle.
  • Treat dissatisfied customers with empathy and understanding, reassuring them that issues can be resolved.
  • Maintain accurate and up-to-date customer records, including vehicle details and service histories.
  • Maintain knowledge of aftersales products and services, upselling where appropriate.


Essential Skills

  • A passion for delivering great customer service and resolving issues efficiently and effectively.
  • Computer literacy and knowledge of IT systems and applications.
  • The ability to multitask and be highly adaptable in a busy environment.
  • Strong communication and influencing skills to explain complex information accurately and concisely.
  • Strong organisational skills to schedule work effectively, balancing customer and workshop needs.
  • Ability to prioritise workload.
  • Ability and willingness to work with defined processes and guidelines.
  • Good core administration skills to accurately capture customer details to required standards.
  • A full UK driving licence.


Nice to Have

  • Experience of upselling products or services is desirable.



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