Elevated Customer Experience Associate

1 day ago


Blackpool, Blackpool, United Kingdom The Rank Group Full time
Gaming and Reception Specialist Job at The Rank Group

About the Job

As an Electronic Gaming Host/Receptionist at The Rank Group, you will be the frontline representative of our business, providing exceptional customer service and creating a welcoming atmosphere for our guests. This role requires a passion for people and a commitment to delivering an outstanding experience for every customer.

Responsibilities

* Greet and engage with customers, creating a memorable and entertaining experience
* Develop strong relationships with regular customers, understanding their preferences and tailoring the experience to meet their needs
* Work collaboratively with colleagues to provide efficient and dynamic service across leisure, food, and beverage
* Ensure customers are informed of the latest developments in electronic gaming and our online offer, encouraging membership of our online platform
* Maintain high standards of regulation compliance, particularly in relation to alcohol licensing conditions, food safety, and safer gambling

Requirements

* Positive attitude and outgoing personality
* Experience in a hospitality role, with a passion for delivering exceptional customer service
* Strong communication skills and ability to work collaboratively with colleagues
* Comfortable with change and able to adapt to new ways of working
* Familiarity with electronic gaming aplus, but not essential

What We Offer

* Competitive hourly rate with additional pay between Midnight and 8am
* Paid breaks and 50% off food on shift
* Free sandwiches, toasties, and drinks on shift
* 50% off food for friends and family, plus a free meal for two on your birthday and work anniversary
* Tronc tips and great offers through our Rank Rewards Scheme
* 28 days holiday (full-time), with a Pro Rota and opportunities for career development

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