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Client Service Coordinator

4 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BMC Recruitment Group Full time

BMC Recruitment Group is seeking a Client/Customer Service Administrator to join our client, an award-winning group of financial services and technology companies based in Newcastle Upon Tyne.

Key Benefits:

  • Estimated salary: £30,295 per annum, inclusive of bonus.
  • Full-time permanent position
  • Working Hours - Monday to Friday 8:30am - 5:30pm (1hr Lunch)
  • Hybrid Working following training - Typically 2 days from home - 3 days office based
  • Free on-site parking
  • Annual leave entitlement: 30 days, including bank holidays (increases with length of service)
  • Company pension contribution (increases with length of service)

Your Key Responsibilities:

  • Process client and adviser requests within Service Level Agreements (SLA) including payments out, internal transfers and investment strategies.
  • Answer emails, secure messages and post/letters from both advisers and end clients within the SLA
  • Understand system task failures and manually process these
  • Build relationships with advisers and clients through outgoing calls
  • Resolve queries and escalate cases generated within the team

You will need:

  • Strong Communication skills.
  • Problem-solving and decision-making skills.
  • Organisational and time management skills.
  • The ability to build positive relationships with team members, clients, and other stakeholders.
  • Knowledge of MS Office products, such as Excel and Word