Facilities Helpdesk Coordinator

4 weeks ago


Aberdeen, Aberdeen City, United Kingdom CBW Staffing Solutions Full time

Job Title: Facilities Helpdesk Coordinator

Job Summary: We are seeking a highly organized and detail-oriented Helpdesk Coordinator to join our team at CBW Staffing Solutions. The successful candidate will be responsible for receiving and returning phone calls, maintaining the FM Helpdesk Inbox, and scheduling reactive and help desk call outs.

Key Responsibilities:

  • Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
  • Check and maintain FM Helpdesk Inbox.
  • Schedule reactive and help desk call outs.
  • Open and close jobs.
  • Review jobs received during the working day and allocate accordingly to Engineers.
  • Support the Office & Contract Managers in the administration & delivery of departmental objectives.
  • Attend to queries as they arise.
  • General administration support.
  • Chase and liaison daily.
  • Raise Corrective maintenance tasks following on from PPM completed tasks.
  • Organize day-to-day work to ensure that all key tasks are fulfilled.

Requirements:

  • Help Desk Experience.
  • Experience in FM.
  • General Administration.
  • CAFM knowledge.

Salary & Benefits:

  • Salary £26,000.
  • 35 days holiday including bank holidays.
  • Private Pension.


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