Client Engagement Manager

1 week ago


Cambridgeshire and Peterborough, United Kingdom Course Full time

Vanquis Banking Group is looking for an exceptional Client Engagement Manager to lead the development and delivery of fully integrated communications programmes that drive business growth and customer satisfaction. As a key member of the team, you will be responsible for developing and implementing a Group-wide customer communications strategy that delivers consistently good customer outcomes.

Key responsibilities include:

  • Developing and implementing a comprehensive customer communications strategy that aligns with Consumer Duty obligations.
  • Collaborating with stakeholders across the organisation to understand, measure, and improve all aspects of the customer experience throughout the customer communications lifecycle.
  • Establishing a Group-wide Vulnerable Customers communications strategy, implementing it, and managing the measurement of outcomes to ensure vulnerable customers are treated fairly and appropriately.
  • Leading the development and delivery of fully integrated communications programmes that meet business objectives.

The estimated annual salary for this position is £65,000 - £85,000 depending on experience. You will also enjoy 25 days holiday up to 30 days (depending on service), a pension scheme with matched company contributions up to 10%, and a range of other perks.



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