Ward Clerk Assistant
3 days ago
About the Role
We are seeking a highly organized and detail-oriented Ward Clerk to join our team at Norfolk & Suffolk Foundation NHS Trust. As a key member of our administrative team, you will provide exceptional support to our ward staff, ensuring the smooth operation of our clinical services.
Main Responsibilities
- Provide administrative support to the ward team, including data entry, typing, scanning, and uploading to clinical systems.
- Sort and distribute incoming and outgoing mail, ensuring timely and efficient communication.
- Handle calls, face-to-face interactions with service users, carers, and colleagues, providing excellent customer service.
- Monitor and order stationery and other procurement requests, ensuring our team has the necessary resources.
- Undertake other tasks as requested by the Matron, Clinical Team Lead, or Senior Administrator to meet the needs of the service.
Requirements
- Experience working in a busy office or reception environment.
- Proficiency in Microsoft systems, including data inputting and customer service skills.
- NVQ 2 Customer Services or equivalent qualification/experience.
What We Offer
- NHS pension.
- Comprehensive in-house and external training programs.
- Career progression opportunities.
- Starting annual leave of 27 days per annum, increasing to 33 days pa based on length of service.
- Staff physio service.
- NHS discounts and more.
About Us
Norfolk & Suffolk Foundation NHS Trust is a welcoming, talented, friendly, and supportive team who value sharing experiences and learning from each other. We pride ourselves on providing exceptional care to our patients and communities.
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