Technical Support Professional

2 days ago


Manchester, United Kingdom Manchesteronline Full time
About the Role

This is an exciting opportunity for a Technical Support Professional to join our team in Manchester. As a 1st Line Support Advisor, you will be the first point of contact for customers, providing technical support via phone, email, live chat, and remotely.

You will work closely with our team to deliver great service by creating help and support articles alongside providing day-to-day customer care.

In this role, you will also have the opportunity to test software and undertake occasional demonstrations and training for customers to ensure they are equipped with the skills they need to use new systems.

To succeed in this position, you will need experience in a customer support role, previous experience of Microsoft Windows 10 and 11, as well as MS Office applications and Office 365, and an organised approach to work.



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