Technical Support Professional
5 days ago
Job Summary
We are seeking a skilled Technical Support Professional to join our Remote Operating Centre (ROC) at Johnson Controls and contribute to the safety and security of our customers.
The ideal candidate will have excellent communication skills, problem-solving abilities, and experience in customer service. They will also have a strong interest in technical problem-solving and be able to effectively relay complex information to non-technical audiences.
About the Role
- This is a full-time, office-based position with a variable start and finish time, including working weekends.
- You will work closely with our team to diagnose and troubleshoot security alarm faults using a range of monitoring and programming software.
- Providing high-level customer service to external residential and commercial customers will be a key aspect of this role.
- Dealing discreetly with bespoke and high-security customer requirements will also be an essential part of your responsibilities.
What We Offer
- A competitive salary: £38,250 per annum.
- Ongoing training and career development opportunities within a business that offers opportunity locally, nationally, and globally.
- A comprehensive benefits package, including life assurance, employee assistance program, employee referral scheme, and more.
- Career development through various career ladders programs.
- Dedication to safety through our Zero Harm policy.
- Access to business resource groups.
Requirements
- An interest in problem-solving.
- Excellent communication skills are essential.
- The ability to relay technical information to a non-technical audience.
Preferred Qualifications
- Experience in technical problem-solving.
- Experience in over-the-phone customer service.
- Background in customer services.
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