Client Support Specialist

1 month ago


Gloucester, Gloucestershire, United Kingdom Howden Group Holdings Full time
About the Role

We are seeking a highly skilled and motivated Client Support Adviser to join our team at Howden Group Holdings. As a Client Support Adviser, you will play a critical role in providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Conduct applications with clients, gathering sensitive and important health information
  • Accurately submit client information onto systems
  • Provide regular updates to clients during the application process
  • Respond to client queries in a proactive manner
  • Overcome any issues that may prevent a policy from going on risk, working with the Advised Sales Team to support clients through necessary changes
  • Champion and drive a strong culture of compliance and regulatory principles
  • Take responsibility for personal development, staying up-to-date with industry changes and sharing knowledge with colleagues
What We Offer

We offer a competitive salary of up to £24,333 per annum, plus a quarterly bonus opportunity. You will also receive paid qualifications, an automatic £1,000 gross annual salary increase upon completion of your Cert CII Qualification, and a range of benefits including annual wellbeing schedule, clear career progression structure, pension scheme, and more.

Requirements
  • Clear communication skills
  • Friendly and professional attitude
  • Problem-solving skills
  • Empathy
  • Product/service knowledge
  • Strong time management
  • Attention to detail
What We Value

We value diversity and are looking for individuals who share our values:

  • We support each other in everyday moments and bigger challenges
  • We are determined to make a positive difference at work and beyond

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