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Client Support Specialist

2 months ago

Gloucester, Gloucestershire, United Kingdom Howden Group Holdings Full time
About the Role

We are seeking a highly skilled and motivated Client Support Adviser to join our team at Howden Group Holdings. As a Client Support Adviser, you will play a critical role in providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Conduct applications with clients, gathering sensitive and important health information
  • Accurately submit client information onto systems
  • Provide regular updates to clients during the application process
  • Respond to client queries in a proactive manner
  • Overcome any issues that may prevent a policy from going on risk, working with the Advised Sales Team to support clients through necessary changes
  • Champion and drive a strong culture of compliance and regulatory principles
  • Take responsibility for personal development, staying up-to-date with industry changes and sharing knowledge with colleagues
What We Offer

We offer a range of benefits, including a basic salary of up to £24,333 per annum, quarterly bonus opportunities, paid qualifications, and an automatic £1,000 gross annual salary increase upon completion of the Cert CII Qualification. We also offer a pension scheme, death in service life insurance, subsidised private medical insurance, and hybrid remote working.

Requirements
  • Clear communication skills
  • Friendly and professional attitude
  • Problem-solving skills
  • Empathy
  • Product/service knowledge
  • Strong time management
  • Attention to detail
What We're Looking For

We're looking for individuals who share our values of bravery, support, and determination. If you're passionate about helping others and have excellent communication skills, we'd love to hear from you.

Reasonable Adjustments

We're committed to providing reasonable accommodations to ensure our positions align with your needs. If you require any adjustments, please don't hesitate to reach out.