Client Support Specialist

4 weeks ago


Gloucester, Gloucestershire, United Kingdom Howden Group Holdings Full time
About the Role

We are seeking a highly skilled and motivated Client Support Adviser to join our team at Howden Group Holdings. As a Client Support Adviser, you will play a critical role in providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Conduct applications with clients, gathering sensitive and important health information
  • Accurately submit client information onto systems
  • Provide regular updates to clients during the application process
  • Respond to client queries in a proactive manner
  • Overcome any issues that may prevent a policy from going on risk, working with the Advised Sales Team to support clients through necessary changes
  • Champion and drive a strong culture of compliance and regulatory principles, such as Treating Customers Fairly (TCF)
  • Take responsibility for personal development, understanding the business, regulation, and the insurance industry, and sharing knowledge with colleagues
What We Offer

We offer a career that you define, with opportunities for growth and development. Our values include:

  • We support each other in the small everyday moments and the bigger challenges
  • We are determined to make a positive difference at work and beyond
Requirements
  • Clear Communication skills
  • Friendly and professional attitude
  • Problem-Solving Skills
  • Empathy
  • Product/Service Knowledge
  • Strong Time Management
  • Attention to detail
What We're Looking For

We're looking for individuals who share our values and are passionate about delivering exceptional customer service. If you're excited about this role and have the skills and experience we're looking for, we'd love to hear from you.


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