Housing Services Leadership Role

4 days ago


East Liverpool, Ohio, United Kingdom hireful Full time
Job Overview

Hireful seeks an experienced Director of Housing Services to lead strategic and operational housing management services. This role will focus on Income & Leasehold, Complaints & Tenant Voice, with opportunities to work across other areas as needed.

Key Responsibilities
  • Implement Innovative Solutions: Support the Group Director of Housing in developing and implementing innovative service delivery models, leveraging research, commercial best practices, and digital design.
  • Manage Neighbourhood Sustainability: Lead strategic priorities as a social landlord, focusing on tenancy and neighbourhood sustainability, while addressing risks from deprivation, policy changes, and shifting demographics.
  • Oversee Income Collection: Manage Group rental income collection, including arrears, service charges, and bad debts, and develop strategies to mitigate welfare reform risks.
  • Enhance Customer Experience: Transform customer-facing services using digital and automation solutions, achieving channel shift targets and developing a strategic vision for customer service aligned with corporate priorities and commercial practices.


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