Housing Customer Service Representative

7 days ago


East Liverpool, Ohio, United Kingdom Fawkes & Reece (North) Full time

Fawkes & Reece (North) is seeking a skilled Tenant Liaison Officer to join our team in North. As a key member of our social housing contractor team, you will play a crucial role in building strong relationships with tenants and delivering exceptional customer service.

Job Description

This is a fixed-term contract role that offers the opportunity to work with a well-established and reputable company. Your responsibilities will include:

  • Visiting tenants in their homes to provide information on upcoming work and address any concerns they may have.
  • Collecting tenancy agreement/approval forms and maintaining accurate records.
  • Acting as the primary point of contact for tenants, resolving any issues or queries promptly and professionally.
  • Establishing working relationships with neighbourhood housing associations and local stakeholders.

The successful candidate will possess excellent communication and interpersonal skills, with a strong ability to build trust and rapport with tenants. A full driving licence and CSCS Card are also required for this role.

Requirements

To be considered for this role, you must have a strong background in face-to-face customer service, ideally within the housing or construction sectors. You should also have a full driving licence and preferably hold a current CSCS Card.

A competitive salary of £25,000 - £28,000 per annum, depending on experience, plus benefits, is offered for this role.



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