Customer Service Representative

3 days ago


East Liverpool, Ohio, United Kingdom Senitor Associates Ltd Full time

Job Overview:

We are seeking a skilled Customer Service Representative to join our technical team at Senitor Associates Ltd. As the primary point of contact for all IT-related issues, you will be responsible for delivering 1st line support with a strong emphasis on resolving issues at first contact.

About the Role:

This is an exciting opportunity for a motivated individual to work in a fast-paced environment, providing exceptional customer service and technical support to our clients. You will be working closely with our team to identify and resolve technical issues, ensuring minimal disruption to our clients' operations.

Key Responsibilities:

  • Provide 1st line technical support via phone, email, or in-person
  • Assess and resolve technical issues in a timely manner
  • Collaborate with senior technicians to escalate complex issues
  • Document and maintain accurate records of client interactions

Salary and Benefits:

The successful candidate can expect a salary range of £25,000 - £28,000 per annum, plus a comprehensive benefits package including training and development opportunities.



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