Exclusive Guest Experience Coordinator

3 weeks ago


Girvan, South Ayrshire, United Kingdom Turnberry Resort, Scotland Full time
Job Description
We are seeking an Exclusive Guest Experience Coordinator to join our team at Turnberry Resort, Scotland. In this role, you will be responsible for creating customized guest experiences that exceed expectations and drive loyalty.

Main Responsibilities
* Provide personalized support to guests throughout their stay, responding to queries and resolving issues promptly.
* Collaborate with internal teams to design and deliver tailored experiences, including room assignments, amenities, and special requests.
* Develop and maintain knowledge of resort facilities, services, and promotions to effectively promote these to guests.

Requirements
* Exceptional communication and interpersonal skills, with the ability to build rapport with guests and colleagues.
* Strong organizational skills, with the ability to multitask and manage competing priorities.
* Proficiency in using technology, including CRM systems and other software applications.

Salary
£42,000 - £55,000 per annum, depending on experience.

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