Turnberry Experience Coordinator

5 days ago


Girvan, South Ayrshire, United Kingdom Turnberry Resort, Scotland Full time
Job Description: Turnberry Experience Coordinator

Estimated Salary: £28,000 - £40,000 per annum

About the Role:

The Turnberry Experience Coordinator is a vital position within our resort's hospitality team, responsible for delivering exceptional guest experiences and exceeding their expectations. This dynamic individual will work closely with guests throughout their stay, tailoring experiences to meet their unique needs and preferences.

You will be expected to promote all aspects of the resort's facilities confidently and passionately, maximizing revenue opportunities and achieving budgeted targets. Your key responsibilities will include providing a professional and timely response to all incoming telephone and email enquiries, accurately recording reservation details, and continuing communication with guests after initial booking is made.

Key Responsibilities:

  • Deliver exceptional guest experiences and exceed expectations.
  • Promote all aspects of the resort's facilities confidently and passionately.
  • Maximize revenue opportunities and achieve budgeted targets.
  • Accurately record all reservation details in various appropriate booking systems.
  • Continuously communicate with guests after initial booking is made and assist in amending details or building programmes.
Requirements:

To succeed in this role, you must possess outstanding communication and interpersonal skills, as well as a deep understanding of the resort's services and offerings. You should be able to multitask in a fast-paced environment and have a keen eye for detail. Previous experience in hotel operations and sales techniques would be an advantage.



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