High-End Hospitality Expert
3 days ago
Estimated Salary: £30,000 - £45,000 per annum
About the Role:We are seeking a highly skilled and experienced High-End Hospitality Expert to join our team at Turnberry Resort in Scotland. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and exceeding their expectations.
Your primary focus will be on promoting all aspects of the resort's facilities confidently and passionately, maximizing revenue opportunities and achieving budgeted targets. You will also be expected to provide a professional and timely response to all incoming telephone and email enquiries, accurately recording reservation details, and continuing communication with guests after initial booking is made.
Key Responsibilities:
- Deliver exceptional guest experiences and exceed expectations.
- Promote all aspects of the resort's facilities confidently and passionately.
- Maximize revenue opportunities and achieve budgeted targets.
- Accurately record all reservation details in various appropriate booking systems.
- Continuously communicate with guests after initial booking is made and assist in amending details or building programmes.
To succeed in this role, you must possess exceptional communication and interpersonal skills, as well as a deep understanding of the resort's services and offerings. You should be able to multitask in a fast-paced environment and have a keen eye for detail. Previous experience in hotel operations and sales techniques would be an advantage.
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