Claims Resolution Specialist

1 week ago


Tamworth, Staffordshire, United Kingdom Gallagher Bassett Full time

About Gallagher Bassett

We are a leading provider of claims management services, dedicated to delivering exceptional outcomes for our clients and their customers.

Role Overview

We are seeking an experienced Claims Resolution Specialist to join our motor insurance team in Tamworth. The successful candidate will have a strong understanding of motor claims handling and be able to work independently, managing their own caseload and providing technical support to colleagues as needed.

Main Responsibilities

  • Maintain high standards of claim handling and customer service
  • Conduct negotiations with third parties, insurers, and representatives to agree settlements promptly
  • Ensure full compliance with office protocols, client service level agreements, and key performance indicators
  • Achieve 100% data integrity compliance on the office case management system
  • Handle higher value, complex, and sensitive claims
  • Act as a technical and procedural referral for colleagues
  • Assist the recovery department with technical referrals and review documents
  • Monitor and control the litigated department portfolio when cases are listed for trial
  • Support handler development through technical progression programs
  • Maximise legal cost revenue on higher value claims
  • Participate in ad hoc projects and mentoring/coaching

About You

  • Qualified solicitor or equivalent (Desirable)
  • At least 3 years of claims handling experience in an insurance/claims management environment
  • Experience managing and supporting a portfolio within a litigated department
  • Ability to work independently and as part of a team
  • Clear communication skills

What We Offer

  • An estimated salary of £35,000 - £45,000 per annum, depending on experience
  • A competitive benefits package, including minimum 25 days holiday, defined contribution pension scheme, life insurance, income protection, and more
  • The opportunity to work with a leading provider of claims management services and contribute to delivering exceptional outcomes for our clients and their customers


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