Aftersales Technical Specialist

2 months ago


Basingstoke, Hampshire, United Kingdom Verto People Full time
Technical Support Role

We are seeking a skilled Technical Support professional to join our team at Verto People. As a Technical Support specialist, you will provide first-line technical assistance to customers and internal teams via phone, email, and on-site visits, resolving technical issues efficiently.

The ideal candidate will have a strong mechanical engineering background, with experience in process markets such as Energy, Chemical, Pharmaceutical, Food & Bev, Water & Wastewater, General, Mining, or similar engineering industries.

Key Responsibilities:

  1. Provide technical support to customers and internal teams, diagnosing and resolving technical issues promptly.
  2. Review and interpret process documentation, including PFDs, P&IDs, process calculations, chemical compatibility data sheets, project specifications, and tender documents.
  3. Develop detailed technical proposals for pump and pump systems, ensuring alignment with customer requirements and industry standards.
  4. Collaborate with project management for technical reviews of tender specifications and compliance checks.
  5. Maintain high levels of customer satisfaction through effective communication, timely issue resolution, and providing training on product usage and best practices.

Requirements:

  1. Proven experience in an engineering role within process markets such as Energy, Chemical, Pharmaceutical, Food & Bev, Water & Wastewater, General, Mining, or similar engineering industry.
  2. Experience as a Technical Engineer / Project Engineer / Application Engineer / Production Engineer / Support Engineer / Project Manager / Systems Engineer / Mechanical Engineer / Test Engineer / Development Engineer or similar technical engineering position.
  3. A Technical Engineering qualification is advantageous, i.e Degree, HNC, HND.
  4. The candidate will have a mechanical engineering background, such as pumps, motors, gearboxes, hydraulics, pneumatics, compressors, valves, rotating equipment, or similar mechanical engineering background.
  5. Proven experience in project management and technical review of tender specifications.

Package: £40,000 - £50,000

Benefits:

  • 25 days holiday + bank holidays
  • Company pension
  • Additional benefits


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