Aftersales Technical Specialist
2 months ago
We are seeking a skilled Technical Support professional to join our team at Verto People. As a Technical Support specialist, you will provide first-line technical assistance to customers and internal teams via phone, email, and on-site visits, resolving technical issues efficiently.
The ideal candidate will have a strong mechanical engineering background, with experience in process markets such as Energy, Chemical, Pharmaceutical, Food & Bev, Water & Wastewater, General, Mining, or similar engineering industries.
Key Responsibilities:
- Provide technical support to customers and internal teams, diagnosing and resolving technical issues promptly.
- Review and interpret process documentation, including PFDs, P&IDs, process calculations, chemical compatibility data sheets, project specifications, and tender documents.
- Develop detailed technical proposals for pump and pump systems, ensuring alignment with customer requirements and industry standards.
- Collaborate with project management for technical reviews of tender specifications and compliance checks.
- Maintain high levels of customer satisfaction through effective communication, timely issue resolution, and providing training on product usage and best practices.
Requirements:
- Proven experience in an engineering role within process markets such as Energy, Chemical, Pharmaceutical, Food & Bev, Water & Wastewater, General, Mining, or similar engineering industry.
- Experience as a Technical Engineer / Project Engineer / Application Engineer / Production Engineer / Support Engineer / Project Manager / Systems Engineer / Mechanical Engineer / Test Engineer / Development Engineer or similar technical engineering position.
- A Technical Engineering qualification is advantageous, i.e Degree, HNC, HND.
- The candidate will have a mechanical engineering background, such as pumps, motors, gearboxes, hydraulics, pneumatics, compressors, valves, rotating equipment, or similar mechanical engineering background.
- Proven experience in project management and technical review of tender specifications.
Package: £40,000 - £50,000
Benefits:
- 25 days holiday + bank holidays
- Company pension
- Additional benefits
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