Customer Service Representative

4 weeks ago


Tunbridge Wells, Kent, United Kingdom Brook Street NMR Full time

We are currently seeking a Customer Service Representative to join our growing sales, renewals and customer service teams based in Tunbridge Wells.

As a key member of our team, you will be responsible for making outbound calls to new and existing customers, handling a range of enquiries from customers by telephone and email, and providing a friendly and efficient service to customers.

Key responsibilities include:

  • Making outbound calls to new and existing customers to discuss sales and renewal opportunities
  • Handling incoming calls and emails from customers to resolve their enquiries and issues
  • Processing incoming and dispatching outgoing mail to and from customers
  • Scanning and filing documentation, and distributing it to the relevant team members
  • Providing excellent customer service to ensure customer satisfaction and loyalty

The ideal candidate will be friendly, organised, and self-motivated with excellent communication and interpersonal skills. If you are a motivated and enthusiastic individual who is looking for a new challenge, we would love to hear from you.

Benefits:

  • 20 days holiday a year plus public bank holidays
  • Company pension scheme
  • Great personal development opportunities

Brook Street is proud to support the Armed Forces Covenant and as a Disability Confident Leader, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.



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