Customer Service Representative

4 weeks ago


Tunbridge Wells, Kent, United Kingdom Tesco Full time
About the Role

We are seeking a dedicated and enthusiastic individual to join our Tesco team as a Customer Service Representative. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Work collaboratively with colleagues to achieve sales targets and maintain a high level of customer satisfaction.
  • Be knowledgeable about our products and services, making recommendations to customers and promoting our offers and promotions.
  • Contribute to maintaining a clean and safe store environment, adhering to health and safety procedures and reporting any hazards or incidents.
  • Participate in seasonal, community, and charity events, creating a welcoming atmosphere for customers and colleagues alike.

What We Offer
  • A competitive hourly rate, with opportunities for pay increases and bonuses.
  • A comprehensive training program, equipping you with the skills and knowledge to succeed in your role.
  • A range of benefits, including holiday pay, pension scheme, and access to our colleague networks.
  • Opportunities for career progression and professional development within the company.

About Us
Tesco is a leading retailer committed to serving our customers, communities, and planet a little better every day. We value diversity, equity, and inclusion, and strive to create a workplace where everyone feels welcome and valued. If you are passionate about delivering exceptional customer service and working in a dynamic retail environment, we would love to hear from you.

Requirements
  • A passion for delivering great customer service and a commitment to providing a positive shopping experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • A flexible and adaptable approach, with a willingness to work varied shifts and meet the needs of the business.
  • A commitment to maintaining a clean and safe store environment, adhering to health and safety procedures and reporting any hazards or incidents.


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