Customer Service Representative

4 weeks ago

Tunbridge Wells, Kent, United Kingdom Logistics UK Full time
About Logistics UK

Logistics UK is a leading business group in the UK, representing the entire industry with members from the road, rail, sea, and air industries. Our mission is to provide efficient movement of goods, impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere.

With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.

Job Summary

The Customer Service Representative will provide support, assistance and information to members, non-members and colleagues. This busy department is the primary point of contact for our customers and the aim of the role is to provide a memorable and positive experience for all.

Responsibilities
  • Provide first line support for all incoming enquiries, including phone calls and emails.
  • Proactively follow up web and general enquiries to gain further information.
  • Manage the course booking/administration of all Training Consolidated Opportunities and Contracts.
  • Explore opportunities to upsell where applicable.
  • Liaise with other departments, promoting cross team working.
  • Proactively manage membership debts, ensuring all allocated are resolved within the allotted time scales and team targets are met.
  • Log all communications with members onto the database accordingly.
  • Maintain the integrity of data in the CRM system through regular and accurate record updates.
  • Meet both external and internal SLA's.
  • Own and maintain the Customer Service process folder.
  • Work by the Customer Service Team Ethos and Phone Protocol.
  • Manage returned mail to ensure records are kept up to date.
  • Assist with Reception cover as required.
  • Work as part of the Customer Services team assisting colleagues and customers alike.
Requirements
  • Customer focused approach.
  • Exceptional telephone communication skills with a professional and confident communication style.
  • The ability to communicate at all levels with customers and internal stakeholders and using different methods of communication.
  • Strong analytical skills and the ability to use IT systems including CRM databases.
  • Reliable, punctual, and possessing well developed planning and organisational skills.
  • Computer literate, with the ability to use varied IT systems including CRM databases.
  • Demonstrate strong numeric and literacy skills.
  • Proven ability to manage own time and workload whilst remaining a team player.
  • Candidates should be confident and self-motivated, demonstrating a professional attitude and proactive approach.
  • Ability to work under pressure and meet deadlines.
Benefits

We value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time.

  • 25 days of annual leave plus bank holidays.
  • Christmas Working Arrangement for extra days off during the festive period.
  • Health Cash Plan for all employees and Private Medical Insurance for managers.
  • Employee Assistance Programme and Mental Health First Aiders.
  • Enhanced Family Leave policy.
  • Flexible and remote working arrangements.
  • Two paid days off per year for charity or volunteering work.
  • Various learning and development opportunities.
  • Range of pension schemes.
  • Award scheme to recognise outstanding employees.
  • Life Assurance Scheme for peace of mind.

  • Customer Service Representative

    3 weeks ago

    Tunbridge Wells, Kent, United Kingdom Brook Street Full time

    We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative at Brook Street. The successful candidate will be responsible for providing excellent customer service to our policyholders, answering their questions and concerns, and resolving customer issues quickly and effectively.The ideal candidate will...

  • Customer Service Representative

    3 weeks ago

    Tunbridge Wells, Kent, United Kingdom Coral Full time

    Customer Service RepresentativeAre you passionate about delivering exceptional customer service? Do you enjoy working in a fast-paced environment and building strong relationships with customers? As a Customer Service Representative at Coral, you will be an integral part of our team, driving customer satisfaction and loyalty.Key Responsibilities:Deliver...

  • Customer Service Representative

    4 weeks ago

    Tunbridge Wells, Kent, United Kingdom JOHNSONS THE CLEANERS Full time

    Are you looking for a new career challenge? We have an exciting opportunity for a Customer Service Representative to join our team at Johnsons The Cleaners, a Service Based Retail Company.As a Customer Service Representative, you will be the face of our business, providing excellent customer service and ensuring that our customers receive the best possible...

  • Customer Service Representative

    1 month ago

    Tunbridge Wells, Kent, United Kingdom Brook Street UK Full time

    **Job Title:** Customer Service Representative**About the Role:** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our office support team, you will be responsible for providing exceptional customer service to our policyholders.**Key Responsibilities:**Respond to...

  • Customer Service Representative

    4 weeks ago

    Tunbridge Wells, Kent, United Kingdom Tesco Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at Tesco. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key Responsibilities Provide outstanding customer service, responding to customer...

  • Customer Service Representative

    4 weeks ago

    Tunbridge Wells, Kent, United Kingdom Brook Street Full time

    We are seeking a Customer Service Representative to join our team at Brook Street. As a key member of our customer service team, you will be responsible for providing excellent customer service to our policyholders.Key Responsibilities:Answer calls from policyholders, addressing their questions and concerns.Complete general admin tasks, inputting data and...

  • Customer Service Representative

    4 weeks ago

    Tunbridge Wells, Kent, United Kingdom Hollywood Bowl Group Full time

    About the Role We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Hollywood Bowl Group. As a Customer Service Representative, you will be at the forefront of delivering exceptional customer experiences, ensuring that every guest has an enjoyable and memorable time at our bowling and entertainment centres....

  • Customer Service Representative

    1 month ago

    Tunbridge Wells, Kent, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals in Royal Tunbridge Wells, we're seeking highly motivated Customer Service Representatives to enhance our fast-paced environment. As a key member of our team, you'll deliver exceptional customer service and contribute to our operational success.Key Responsibilities:Engage with customers, providing service and support.Participate in all...

  • Customer Service Representative

    4 weeks ago

    Tunbridge Wells, Kent, United Kingdom Brook Street UK Full time

    p**Job Title:** Customer Service/pp**Salary:** Up to £24,500/pp**Location:** Tunbridge Wells/pp**Hours:** Mon - Fri 9am - 5.30pm (work 1 in 3 Saturdays 10am- 2pm)/ppWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative./ppAs a key member of our office team, you will be responsible for providing...

  • Customer Service Representative

    2 weeks ago

    Tunbridge Wells, Kent, United Kingdom Brook Street Full time

    At Brook Street, we are looking for a Customer Service Representative to join our team. The successful candidate will have a strong passion for providing excellent customer service and be interested in gaining office experience.Key Responsibilities:Complete general admin tasks, inputting data and managing a busy inbox.Resolve customer issues and complaints...

  • Customer Service Representative

    4 weeks ago

    Tunbridge Wells, Kent, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Royal Tunbridge Wells, United Kingdom. As the first point of contact, you will handle incoming calls, emails, and chat queries, providing accurate information and resolving issues efficiently.Key Responsibilities:Handle customer inquiries and resolve...

  • Customer Service Representative

    3 weeks ago

    Tunbridge Wells, Kent, United Kingdom Brook Street NMR Full time

    We are currently seeking a Customer Service Representative to join our growing sales, renewals and customer service teams based in Tunbridge Wells.As a key member of our team, you will be responsible for making outbound calls to new and existing customers, handling a range of enquiries from customers by telephone and email, and providing a friendly and...

  • Customer Service Representative

    3 weeks ago

    Tunbridge Wells, Kent, United Kingdom Brook Street UK Full time

    At Brook Street UK, we are seeking a skilled Customer Service Representative to join our team. Job Summary:We are looking for a highly motivated Trainee Support Officer to handle customer inquiries and provide exceptional service. Key Responsibilities:Answer customer calls in a professional and courteous mannerProvide solutions to customer queries and...

  • Customer Service Representative

    4 weeks ago

    Tunbridge Wells, Kent, United Kingdom Brook Street UK Full time

    Job Title: Customer ServiceJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our office support team, you will be responsible for providing exceptional customer service to our policyholders.Key Responsibilities:Answer calls from policyholders, addressing...

  • Customer Service Representative

    4 weeks ago

    Tunbridge Wells, Kent, United Kingdom JOHNSONS THE CLEANERS Full time

    Are you looking for a new career after working in retail or hospitality? We have an exciting opportunity for you to join the Johnsons Dry Cleaners team, part of Timpson Group, a successful high street service retailer.We are looking for people with great personalities who are experienced in previous customer-focused roles and are interested in trying...

  • Customer Service Representative

    4 weeks ago

    Tunbridge Wells, Kent, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and enthusiastic individual to join our Tesco team as a Customer Service Representative. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service,...

  • Customer Service Representative

    4 weeks ago

    Tunbridge Wells, Kent, United Kingdom Sainsbury's Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team as an Online Assistant. In this role, you will be responsible for picking and delivering online customer orders to their doorsteps.Key Responsibilities:Picking online customer orders with care and attention to detailWorking in our online warehouse to support customer...

  • Customer Service Representative

    4 weeks ago

    Tunbridge Wells, Kent, United Kingdom JOHNSONS THE CLEANERS Full time

    Start a Rewarding Career with Johnsons The CleanersAre you looking for a new challenge in a dynamic and supportive environment? We are seeking a talented Customer Service Representative to join our team at Johnsons The Cleaners.About the RoleWe are a successful high street service retailer, part of the Timpson Group, and we are looking for individuals with...

  • Customer Service Representative

    4 weeks ago

    Tunbridge Wells, Kent, United Kingdom Logistics UK Full time

    About Logistics UKLogistics UK is a leading business group in the UK, representing the entire industry with members from the road, rail, sea, and air industries. Our mission is to provide a seamless supply chain experience for our customers.An effective supply chain is vital to the success of our members, directly impacting over 7 million people employed in...

  • Customer Service Representative

    3 weeks ago

    Tunbridge Wells, Kent, United Kingdom Three Full time

    At Three, we're building a team that shares our passion for delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in helping our customers get the most out of their mobile plans.Key ResponsibilitiesProvide exceptional customer service, responding to customer queries and resolving issues in a timely and...