Customer Service Representative
3 weeks ago
At Three, we're building a team that shares our passion for delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in helping our customers get the most out of their mobile plans.
Key Responsibilities
- Provide exceptional customer service, responding to customer queries and resolving issues in a timely and professional manner.
- Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction.
- Stay up-to-date with product knowledge and promotions to effectively communicate with customers and meet their needs.
- Develop relationships with customers, understanding their needs and preferences to deliver personalized solutions.
- Contribute to a positive store environment, promoting a culture of inclusivity and respect.
What You'll Need
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- A customer-focused mindset, with a passion for delivering exceptional experiences.
- Ability to work collaboratively as part of a team, supporting colleagues to achieve shared goals.
- Basic product knowledge and a willingness to learn and develop skills.
What We Offer
- A competitive hourly rate of £12.
- A brand new smartphone on an Unlimited data plan.
- An on-target bonus of 25%, paid out monthly based on store performance.
- Individual bonus accelerators for high performers.
- Great discounts with our Perks at Work scheme.
- Opportunities for career development and advancement.
About Three
We're a Disability Confident Committed Employer, dedicated to creating an inclusive environment for all our employees. If you require any reasonable adjustments during the application process, please let us know.
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