Technical Support Lead

20 hours ago


Hatching Green, United Kingdom Plowman Craven Full time
Job Title: Technical Support Lead

Estimated Salary: £60,000 - £75,000 per annum

We are seeking a highly motivated and experienced Technical Support Lead to join our IT team at Plowman Craven. As a Technical Support Lead, you will be responsible for leading our technical support team, providing expert technical guidance, and ensuring timely resolution of complex IT issues.

Key Responsibilities:

  • Lead the technical support team and provide guidance on technical matters
  • Manage and resolve complex IT issues, including hardware, software, and network problems
  • Develop and implement technical documentation and knowledge base articles
  • Collaborate with stakeholders to identify and prioritize technical projects and initiatives

Required Skills and Qualifications:

  • Minimum 5 years' experience in technical support and leadership
  • Proven expertise in Microsoft Windows Server, Windows 10/11, and Office 365
  • Strong proficiency in Active Directory, Group Policy, and networking technologies
  • Hands-on experience with cloud platforms, particularly AWS and Azure

Benefits:

  • Generous salary and flexible hybrid working arrangement
  • Excellent training and personal development opportunities
  • A vibrant and collaborative work environment
  • Company laptop and necessary equipment provided
  • Wellbeing and social events programme


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