Technical Support Lead
20 hours ago
Estimated Salary: £60,000 - £75,000 per annum
We are seeking a highly motivated and experienced Technical Support Lead to join our IT team at Plowman Craven. As a Technical Support Lead, you will be responsible for leading our technical support team, providing expert technical guidance, and ensuring timely resolution of complex IT issues.
Key Responsibilities:
- Lead the technical support team and provide guidance on technical matters
- Manage and resolve complex IT issues, including hardware, software, and network problems
- Develop and implement technical documentation and knowledge base articles
- Collaborate with stakeholders to identify and prioritize technical projects and initiatives
Required Skills and Qualifications:
- Minimum 5 years' experience in technical support and leadership
- Proven expertise in Microsoft Windows Server, Windows 10/11, and Office 365
- Strong proficiency in Active Directory, Group Policy, and networking technologies
- Hands-on experience with cloud platforms, particularly AWS and Azure
Benefits:
- Generous salary and flexible hybrid working arrangement
- Excellent training and personal development opportunities
- A vibrant and collaborative work environment
- Company laptop and necessary equipment provided
- Wellbeing and social events programme
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