Helpdesk Coordinator

5 hours ago

Bellshill, North Lanarkshire, United Kingdom EQUANS Full time

About the Role

EQUANS is seeking a skilled Helpdesk Coordinator to join our team in Bellshill. This is a full-time role working 37.5 hours per week, with a salary of £24,000 per annum and a shift allowance of £85 per month, as well as a comprehensive benefits package.

Key Responsibilities

  • Answer calls for a growing multi-contract fast-paced Helpdesk.
  • Live Call logging on Internal CAFM systems.
  • Assigning and Dispatching to various resources via multiple channels.
  • Work to Service level agreements preventing financial penalties to the business.
  • Issue reports to Internal and external clients/Customers using in-house system.
  • Pro-Actively Monitor and Chase work Orders to completion within the required SLA.
  • First line support for our electric vehicle charging (GeniePoint) customers.
  • Action requests via various channels.
  • Administration tasks as required by the business.

What We Offer

  • 24 days annual leave (+ public holidays).
  • Life Cover equivalent to 1.5 times annual salary.
  • Employee discount shopping schemes on major brands and retailers.
  • Gym membership discounts.
  • Cycle to work scheme.
  • Holiday purchase scheme.
  • 2 corporate social responsibility days per year.
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
  • Attractive Employee Referral Rewards Scheme.
  • Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network.
  • 24/7 Employee Assistance Program and access to mental wellbeing app.

About Us

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

What's Next?

If this role is of interest to you, please click below to register, apply, and track your progress A member of our Resourcing Team will review your application and be in touch.

We are committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, and you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

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