Helpdesk Coordinator
3 hours ago
About the Role
EQUANS is seeking a skilled Helpdesk Coordinator to join our team in Bellshill. This part-time role involves working 16 hours per week, with a salary of £10.52 per annum and a comprehensive benefits package.
Key Responsibilities
- Answer calls for a growing multi-contract fast-paced Helpdesk.
- Live Call logging on Internal CAFM systems.
- Assigning and Dispatching to various resources via multiple channels.
- Work to Service level agreements preventing financial penalties to the business.
- Issue reports to Internal and external clients/Customers using in-house system.
- Pro-Actively Monitor and Chase work Orders to completion within the required SLA.
- First line support for our electric vehicle charging (GeniePoint) customers.
- Action requests via various channels.
- Administration tasks as required by the business.
What We Offer
- 24 days annual leave(+ public holidays) - Pro rata.
- Life Cover equivalent to 1.5 times annual salary.
- Employee discount shopping schemes on major brands and retailers.
- Gym membership discounts.
- Cycle to work scheme.
- Holiday purchase scheme.
- 2 corporate social responsibility days per year.
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
- Attractive Employee Referral Rewards Scheme.
- Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network.
- 24/7 Employee Assistance Program and access to mental wellbeing app.
About Us
EQUANS is a world leader in energy services with nearly 50,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
EQUANS is a Bouygues group company.
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