Helpdesk Coordinator

4 months ago

Bellshill, United Kingdom EQUANS Full time

EQUANS is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £24, per annum and a shift allowance of £.85 per month as well as benefits package.  

Exciting New opportunity with leading Facilities Management provider EQUANS

EQUANS are recruiting for an established Facilities Helpdesk based in Bellshill. We are excited to be recruiting for our expanding Helpdesk due to growing demand. Would you like to be part of a new growing venture? Are you motivated and enthusiastic? Come and join our exceptional Team. 

Please note before applying - This role requires you to work night shifts on a 4 on 4 off basis.

What will you deliver? 

Answer calls for a growing multi contract fast paced Helpdesk. Live Call logging on Internal CAFM systems. Assigning and Dispatching to various resources via multiple channels. Work to Service level agreements preventing financial penalties to the business. Issue reports to Internal and external clients/Customers using in-house system. Pro-Actively Monitor and Chase work Orders to completion within the required SLA. First line support for our electric vehicle charging (GeniePoint) customers. Action requests via various channels.  Administration tasks as required by the business.

What can we offer you? 

On offer is a salary of £24, per annum and a shift allowance of £.85 per month as well as benefits package, which includes; 

24 days annual leave(+ public holidays). Life Cover equivalent to 1.5 timesannual salary. Employee discount shopping schemes on major brands and retailers. Gym membership discounts. Cycle to work scheme. Holiday purchase scheme. 2 corporate social responsibility days per year. Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes. Attractive Employee Referral Rewards Scheme. Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network. 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

FM Helpdesk experience. Experience of working to strict SLAs & KPIs. Good Customer Service Skills. Excellent attention to detail including a high level of accuracy. Experience in working in a fast-paced environment. Experience with Microsoft packages. Ability to prioritise is essential.

Who are we? 

EQUANSis a world leader in energy services with nearly , employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS 13, UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress A member of our Resourcing Team will review your application and be in touch. 

At Equans were committed to delivering a culture where everyones voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans youll find a welcoming and open workplace where youre supported and encouraged to be your true self at work. Youll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young ProfessionalsNetwork) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

Code: CUSENG

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