Bsc Helpdesk Coordinator

7 months ago

Bellshill, United Kingdom Equans Full time

**Requisition ID**: 49035

**Domain**: Support Services/Customer Services and Administration

**Contract type**: Permanent

**Schedule**: Full-Time

**Equans is looking for a Helpdesk Coordinator - to join our Business Support team in Bellshill on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary of £24,102 per annum and company benefits package.**

**Overview**:
Exciting New opportunity with leading Facilities Management provider - EQUANS.

We are excited to be recruiting for our expanding 24/7 Facilities Helpdesk based in Bellshill due to growing demand. The team resolve customer enquiries via multi-channel communication whilst working to Service level Agreement ensuring the customer is our primary focus.

Would you like to be part of a new growing venture? Are you motivated and enthusiastic? Come and join our exceptional Team.

**Your duties will include**:

- Supporting the team with call handling for a multi contract fast paced Helpdesk.
- Assisting GeniePoint drivers / customers with electric vehicle charging queries.
- Live call logging on Internal CAFM systems (Planon/Maximo/Open CRM).
- Solving customer problems effectively providing first time resolution.
- Assigning and Dispatching to various resources via multiple channels.
- Working to Service level agreements preventing financial penalties to the business.
- Being the first point of escalation for complaints/major incidents.
- Having excellent organisational skills with the ability to multitask.
- Working effectively within the team and collaborating with the team to achieve their goals.
- Issuing reports to Internal and external clients/Customers using in-house system.
- Delivering a high level of customer service.
- Administration tasks as required by the business.
- Ability to work night shift pattern.

**What can we offer you?**

On offer is a competitive salary, and benefits package, which includes;
- 24 days annual leave pro rata (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app

**Who are we looking for?**
- You should have FM Helpdesk experience.
- Experience of working to strict SLAs & KPIs.
- You should possess good Customer Service Skills.
- Proven excellent attention to detail including a high level of accuracy.
- Experience in working in a fast-paced environment.
- Experience with Microsoft packages.
- Ability to prioritise is essential.

**Who are we?**

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

**What’s next?**

CODE:CUSENG
- At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network._
- For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements._

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

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