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Customer Service Representative
2 months ago
Location: Livingston, United Kingdom
Contract Type: Temporary 6-9 months
Carrier, a world leader in healthy, safe, sustainable, and intelligent building and cold chain solutions, is seeking a Customer Service Centre Agent to provide administrative and sales support in our depot in Livingston. As a key member of our team, you will be responsible for delivering exceptional customer service, managing customer relationships, and contributing to the growth and success of our business.
Key Responsibilities:- Manage customer inquiries, respond to sales and administrative support requests, and record customer information.
- Provide high-level sales support, ensuring timely and efficient responses to customer needs.
- Open new customer and supplier accounts, complete MK Denial processes, and generate hire and sales quotations.
- Process customer sales and hire purchase orders, liaise with depots and rehires on equipment availability, and organize transportation.
- Communicate with customers to ensure satisfaction with hired equipment, manage POs, and identify new business opportunities.
- Process equipment exchanges, off-hires, and losses, following Carrier's processes and timelines.
- Manage and resolve invoice queries, including processing suspension requests.
- Run and check pre-invoice reports to capture and resolve anomalies.
- Manage on-hire and off-hire documentation, processes, and procedures, including equipment allocation and despatch note production.
- Raise purchase orders for company CAPEX.
- Participate in quality audits and promote Carrier's USPs to customers.
- Contribute to budget and sales strategy development.
- Identify opportunities, produce leads, and book appointments for the sales team.
- Research and develop specific industry sectors.
- Manage a database to ensure targeted marketing activity.
- Liaise with all departments to ensure customer requirements are met.
- Previous administrative and sales experience, preferably in the rental sector.
- Proactive approach focused on customers.
- Excellent communication and telephone skills.
- Strong command of MS Office.
- Self-motivated, open to development, and excellent time management and organizational skills.
- Salary based on experience.
- Generous pension scheme.
- Stable working hours (Monday to Friday, 8-5pm).
- Paid sick leave.
- 25 days of holidays plus bank holidays.
- Necessary training.
At Carrier, we strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We are committed to creating an environment where you feel you belong, with diversity and inclusion as the engine to growth and innovation.
