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Home Care Coordinator

1 month ago

Grimsby, North East Lincolnshire, United Kingdom Halescare Full time

We are recruiting for a highly skilled Home Care Coordinator to join our Emergency Duty Team in Grimsby, Lincolnshire. The ideal candidate must have care experience and the ability to work independently.

The role involves answering emergency telephone calls from service users, their family members, Care Managers, and our Care Workers in the local area, providing support with queries and ensuring all necessary information is documented and reported.

You will also be required to cover care in the event of staff sickness, collaborate with other workers, and may need to provide emergency care in the community yourself.

Key responsibilities include:

  • Ensuring accurate documentation and reporting of calls, incidents, and sickness.
  • Logging all incoming calls and documenting actions taken.
  • Assigning care to care workers using our electronic care planning system.
  • Managing medication on service users' electronic MAR charts and updating planned care in real-time.
  • Dealing with out-of-hours GP, ambulances, local authorities, and safeguarding when required.

A competitive salary of £11.66 per hour awaits the successful candidate.

About Hales Homecare

Hales Homecare has been providing person-centred care for over 30 years, ensuring customers can remain at home while living independently, safely, and fulfilled lives.

This role requires the right to work in the UK and a full driving licence with access to transport. An enhanced DBS check and suitable references are also mandatory.

Benefits

  • FREE Blue Light Card for money-saving offers and discounts.
  • Cycle2Work Scheme, shop discounts, and cash back opportunities through our benefits portal.
  • Early access to pay through Hastee - the on-demand pay app.
  • A generous up-to-£316 bonus for referring candidates through Care Friends - the Carer referral app.
  • Employee Assistance Programme.
  • Health and Financial Well-being Support.
  • Pension, subsidised life and personal accident insurance.
  • Funded eye tests and discounts for glasses.
  • Ongoing support and coaching.