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Customer Service Representative

4 weeks ago

Sheffield, Sheffield, United Kingdom Chase and Holland Recruitment Ltd Full time
Customer Service Specialist Opportunity

Chase & Holland Recruitment Ltd is proud to be working with a global manufacturing and distribution business in the Sheffield area who are seeking a Customer Service Specialist to join their team.

Key Responsibilities:
  • Liaise between sales colleagues and customers to clarify orders and develop customer relationships.
  • Process orders in a timely fashion to meet cut-off deadlines.
  • Handle incoming customer enquiries and queries regarding products, order adjustments, complaints, and complex orders.
  • Organise documentation and certifications for export orders.
  • Work cooperatively with the Customer Service team to support the use of Salesforce, export orders, complaints, and IT enhancements.
  • Support the coordination of customer-service activities, including shipments, inventory levels, orders, and sales activities.
Requirements:
  • A second language is essential for this role, ideally German.
  • Proven customer service experience within a similar role, including order processing.
  • Experience and knowledge of processing export orders is desirable.
  • Excellent communication skills and ability to work effectively within a team and build customer relationships.
  • IT literacy and adaptability to new software and systems.

This is a fantastic opportunity to join a well-established and successful business, contributing to the overall customer experience.

Benefits include hybrid working, a competitive salary, and an excellent working environment.